Privacy Policy

Effective for all users of Revenue Group Online Services

Revenue Group (“RG”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our websites and electronic billing services.

A. General Privacy Practices

1. Email Use
   We collect your email address solely for internal use. It may be used to confirm payments, provide service updates, and notify you of system maintenance. We do not sell or share your personal information with outside parties.
2. System Monitoring and Usage Tracking
   We record system usage data, including log-in activity and usage statistics. This information helps us improve system performance, maintain security, and design better user experiences.
3. Secure Transactions
   All data exchanged through our billing portal is encrypted using Secure Socket Layer (SSL) technology to protect your financial and personal information.
4. Cookies
   We use browser cookies only for session management and internal purposes. These cookies are not shared with third parties and are not used for advertising or customer profiling.
5. Credit Card Information
   We do not store full credit card information unless you explicitly request it for recurring payments. Even then, we store only necessary details, and audit trails are masked for enhanced privacy.
6. Legal Compliance and Future Updates
   We comply with all current privacy regulations and will follow future government guidelines. RG reserves the right to modify this Privacy Policy at any time. Changes will be communicated in writing and posted here. Continued use of our services implies acceptance of those changes.
7. Contact Information
   If you have questions, you may contact us at:

3711 Chester Avenue Suite 200
Cleveland Ohio 44114

216-763-2100

info@revenuegroup.com

Note: This policy does not apply to information sent through our systems on behalf of third-party partners. Partners are solely responsible for messages they send to users.

B. California Privacy Addendum (CCPA)

1. No Sale of Personal Information
   RG does not sell your personal data. We also do not share your information for monetary or other valuable consideration.
2. Right to Know and Access
   California residents may request details about the personal information collected over the past 12 months, including the categories of data, sources, and third parties with whom we share it. Requests are limited to one per year.
3. Right to Delete
   You may request deletion of your data, subject to exceptions (e.g., legal, security, or operational requirements). We follow a data retention and destruction policy to ensure safe handling of such information.
4. Right to Opt-Out (“Do Not Sell”)
   Although we do not sell your data, you may still request to opt out of such practices by calling the contact number above.
5. Right to Non-Discrimination
   Exercising your privacy rights will not affect your ability to use our services or result in different pricing or service levels.
6. Do Not Track (DNT)
   We do not track users across websites and therefore do not respond to DNT browser signals. However, some external sites may still do so.
7. How to Submit Requests
   To exercise your rights, you or your authorized representative can contact us directly. We will verify your identity before fulfilling any request.

C. Nevada & Vermont Privacy Addendum

Nevada Residents
You may opt out of the sale of certain personal information as defined under Nevada law by calling us at 216-763-2100. RG does not currently sell such information.

Vermont Residents
RG does not qualify as a “data broker” under Vermont law. We do not license personal data without a direct relationship. We maintain administrative, physical, and technical safeguards for all personal data we collect.

D. MMS/SMS/Texting Policy

RG offers a SMS messaging service. You can opt-in to our services by texting “START” to (216)477-8101 . You may choose to opt-in to our SMS messaging service at your own discretion and you may opt out at any time. We will communicate with you via SMS for the purposes of Payment Reminders, Payment Receipts, or other Informational notices regarding your account.

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Participating carriers include: AT&T, Boost Mobile, T-Mobile, Metro by T-Mobile, Verizon Wireless, Sprint, UScellular, and Virgin Mobile. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

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Message and data rates may apply. Message frequency may vary. Message frequency is dependent upon user and account activity. If you have any questions about your text plan or data plan, please contact your wireless provider.

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You can cancel these services at any time by texting “STOP” to (216)477-8101. We will respond with a single SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

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You may, at any time, text “HELP” to (216)477-8101 for a brief help message. We will respond with instructions on how to use our service as well as how to unsubscribe.

Other services provided by RG on this Website may require you to agree to additional terms. BY USING THIS WEBSITE, YOU ACCEPT THESE TERMS.** PLEASE REVIEW OUR LEGAL DISCLOSURES AND TERMS & CONDITIONS **